SUPPORT / ENGLISH FAQ

English FAQ Library

Browse previously published questions. Confirm current requirements, availability, fees and timing with our team before placing your request.

Can you issue a tax invoice?

Yes. Once the quote is approved, please send us a copy of your Business Registration Certificate and the contact person's email address, and we will issue an electronic tax invoice.

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What payment methods are accepted?

We accept bank transfers and credit cards.

  • International Clients: We support PayPal and international wire transfers.
  • Corporate & Public Institutions: Post-payment arrangements can be discussed to align with your internal billing systems.
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Can you handle layout editing for special languages like Arabic?

A. Yes, absolutely. Transportal supports not only English, Chinese, and Japanese but also complex languages that require specialized editing.

  • RTL Languages (Right-to-Left): We use specialized software to perfectly format languages where text is written from right to left, such as Arabic, Persian (Farsi), Hebrew, and Urdu, preventing issues like broken text or reversed layouts.
  • Asian & Other Special Languages: We seamlessly handle languages with complex font requirements, including Khmer (Cambodian), Sinhala (Sri Lankan), Nepali, Thai, Vietnamese, Burmese, Lao, Mongolian, Hindi, and Bengali.
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What is the difference between translation notarization and an Apostille?

  • Translation Notarization: In Korea, translation notarization concerns the signer's sworn statement that the translation matches the source. The notary authenticates the statement and signature under the applicable procedure; notarization is not a guarantee of translation accuracy.
  • Apostille: An apostille confirms the authenticity of a public document's signature, the signer's official capacity, and any seal or stamp. It is issued by a competent authority in the country of origin. It does not certify the document's contents or guarantee its legal effect or acceptance by the receiving institution.
  • The required procedure depends on the specific requirements of the submission authority.

Sources: Ministry of Justice guidance on translation notarization (Korean) and the HCCH Apostille Convention.

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How long does the notarization and Apostille process take?

Processing times are as follows:

  • Translation Notarization: Available on the same day as translation completion. (Please allow 1-2 days for delivery via registered mail.)
  • Apostille: Takes approximately 1 to 2 days after notarization.
  • Embassy Legalization: Varies by country but typically takes more than one week. (Note: Postal delivery times are separate.)
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