Check the common questions
before you contact us.

Yes. We can extract text from scanned PDFs or image files and convert them into editable document formats like Word or HWP.

A. Yes, absolutely. Transportal supports not only English, Chinese, and Japanese but also complex languages that require specialized editing.

• RTL Languages (Right-to-Left): We use specialized software to perfectly format languages where text is written from right to left, such as Arabic, Persian (Farsi), Hebrew, and Urdu, preventing issues like broken text or reversed layouts.
• Asian & Other Special Languages: We seamlessly handle languages with complex font requirements, including Khmer (Cambodian), Sinhala (Sri Lankan), Nepali, Thai, Vietnamese, Burmese, Lao, Mongolian, Hindi, and Bengali.

Yes. We collaborate with professional designers to translate and edit files for brochures, catalogs, and manuals created in professional design software like Illustrator and InDesign.

Yes. Beyond simple text translation, we offer DTP (Desktop Publishing) services. We replace text embedded in images and maintain table formatting to ensure the final result looks identical to the original layout.

Yes. We can extract text from drawings for translation or edit the text directly within the CAD file itself.

Yes. To ensure high-quality interpretation, we highly recommend sharing the event overview, presentation slides, and glossaries in advance. This allows the interpreter to familiarize themselves with the context and terminology.

Yes, we provide services worldwide. However, for assignments outside of Seoul or overseas, the client is responsible for travel expenses (transportation, accommodation, meals, and per diem) in addition to the interpretation fee.

Yes. We provide a comprehensive rental service that includes simultaneous interpretation booths, transmitters/receivers, and on-site audio engineers to ensure smooth operation.

Yes. Since interpreters block their schedules specifically for your event, a cancellation fee may apply according to our policy if the reservation is cancelled close to the scheduled date.

The standard procedure is as follows: [Inquiry & Consultation → Quote → Payment/Contract → Interpreter Assignment & Pre-meeting → Service Execution] We recommend finalizing your booking at least 7 days prior to the event.

We offer a full range of interpretation services tailored to your needs, including:

• Consecutive (Business meetings)
• Simultaneous (International conferences/Seminars)
• Escort/Liaison (Guiding)
• Whispering
• Video Conference & Telephone Interpretation

Processing times are as follows:

• Translation Notarization: Available on the same day as translation completion. (Please allow 1-2 days for delivery via registered mail.)
• Apostille: Takes approximately 1 to 2 days after notarization.
• Embassy Legalization: Varies by country but typically takes more than one week. (Note: Postal delivery times are separate.)

• Translation Notarization: In Korea, translation notarization concerns the signer’s sworn statement that the translation matches the source. The notary authenticates the statement and signature under the applicable procedure; notarization is not a guarantee of translation accuracy.
• Apostille: An apostille confirms the authenticity of a public document’s signature, the signer’s official capacity, and any seal or stamp. It is issued by a competent authority in the country of origin. It does not certify the document’s contents or guarantee its legal effect or acceptance by the receiving institution.
• The required procedure depends on the specific requirements of the submission authority.

Sources: Ministry of Justice guidance on translation notarization (Korean) and the HCCH Apostille Convention.

Where the Apostille Convention does not apply between the country of issue and the destination, consular or embassy legalization may be required. The steps depend on the issuing country, destination and document type. Confirm the procedure with the receiving institution and the relevant authorities before proceeding. Transportal manages this entire process on your behalf.

Check the current HCCH status table, including entry-into-force dates and objections between countries. Membership alone does not determine whether the Convention applies to a particular document.

Yes. Once the quote is approved, please send us a copy of your Business Registration Certificate and the contact person’s email address, and we will issue an electronic tax invoice.

In principle, work begins once the payment of the quoted amount is confirmed.

We accept bank transfers and credit cards.

• International Clients: We support PayPal and international wire transfers.
• Corporate & Public Institutions: Post-payment arrangements can be discussed to align with your internal billing systems.

Yes, it is possible. We offer a standalone “Native Proofreading” service where professional native editors refine grammar, expressions, and nuances to transform your text into natural, high-quality sentences.

Need a translation? Please use the [Online Quote] page on our website. Simply attach your file and specify your desired delivery date. A dedicated manager will review your request and send you a rapid quote via text message within 5 to 10 minutes.

Costs are calculated based on the word count (or character count) of the source text, language pair, technical difficulty, and urgency. Sending the original file allows for the most accurate quote. Please note that the estimation process may take longer if the source text is in an image format.

Yes, it is available. If you request “Express Processing” when asking for a quote, we will prioritize your project to meet your deadline, including working nights and weekends. (Note: Additional fees may apply depending on the volume and difficulty.)

We maintain a policy of strict confidentiality. We execute Non-Disclosure Agreements (NDAs) with all our translators before any work begins. Upon request, we can also sign a separate NDA directly with the client. All data is permanently deleted from our system a certain period after delivery.

If there are clear mistranslations or omissions in the delivered product, we provide corrections free of charge without any time limit. (However, revisions requested based solely on personal stylistic preferences may be excluded.)